Help

From which countries can I order products?

Currently, only customers with domicile or habitual residence in Germany can order at the store. Furthermore, an address in Germany must be specified to be able to order. The contract language is German.

What payment methods are available?

As a general rule, payments must be made in advance. Currently bank transfer and PayPal are available as payment methods. There are no processing fees for payments on zaydowicz.de

Do I get a formal bill? Is the VAT schown?

You will receive your invoice after receipt of your payment via email. After submitting your order you will first receive a confirmation via email. According to § 19 UStG VAT is not calculated and therefore not shown on the invoice.

When can I download products after purchase?

Purchased software products will be activated for downloading within one day of receipt of your payment. For PayPal payment, the activation is usually carried out within a few minutes automatically after payment. Using bank transfers it may take one to three days depending on the bank and transfer method.

Where can I download products after purchase?

Your purchased products are available for download under the menu item "My Account" after activation.

Where can I get help with problems with a product?

With the purchase of a software product, you are automatically unlocked for the support forum of the respective product on zaydowicz.de. Please use this for questions and problems. A support via e-mail or telephone is not possible. For questions before purchasing, please use the board "Pre-Purchase Questions".

May I customize products according to own requirements?

Yes. You may change the source code and the database structure of the software product at your own risk to adapt it to your individual needs. However, you may not change any copyright markers or any notes to the author of the software. Customers who purchased a "Branding-Free" license are, however, entitled to remove the respective copyright markers (as in the footer or in graphics).

Where can I find the license terms?

The license terms are linked to each product page of the shop. You can also call them through the appropriate menu item on the bottom of each page on zaydowicz.de.